Phone +91 27841 90238 Email [email protected]
Mon - Sun: 8:00 - 22:00

Terms & Conditions

Last updated: February 15, 2024

1. Introduction

Welcome to FreshMart. By accessing and using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our online grocery shopping services.

2. Definitions

  • "FreshMart," "we," "us," or "our" refers to FreshMart India
  • "Website" refers to freshmart.com and related mobile applications
  • "Services" refers to our online grocery shopping and delivery services
  • "User," "you," or "your" refers to individuals accessing our website and services

3. Account Registration

To use our services, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized account access

4. Ordering & Delivery

4.1 Orders

  • All orders are subject to product availability
  • Prices are subject to change without notice
  • Minimum order value may apply for delivery
  • We reserve the right to refuse or cancel any order

4.2 Delivery

  • Delivery times are estimates and not guaranteed
  • Delivery fees may apply based on location and order value
  • Customer must be present to receive perishable items
  • We are not responsible for delays due to unforeseen circumstances

5. Product Quality

  • We guarantee the freshness of all products at delivery
  • Products must be inspected upon delivery
  • Claims for damaged or incorrect items must be reported within 24 hours
  • Refunds or replacements will be processed as per our policy

6. Payment Terms

  • We accept various payment methods including credit cards and UPI
  • All payments must be made in Indian Rupees
  • Prices include applicable taxes
  • Payment must be completed before delivery

7. Returns & Refunds

  • Returns accepted for damaged or incorrect items
  • Perishable items must be reported within 24 hours
  • Refunds will be processed within 5-7 business days
  • Original payment method will be used for refunds

8. Privacy & Data Protection

  • We collect and process data as per our Privacy Policy
  • Your information is secured using industry standards
  • We do not share personal data with third parties
  • You can request data deletion as per privacy laws

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of FreshMart and protected by intellectual property laws.

10. Limitation of Liability

FreshMart shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

12. Contact Information

For questions about these Terms & Conditions, please contact us at:

Email: [email protected]
Phone: +91 27841 90238
Address: 12/90, Maharaja St, Udaya Nagar, Mahadevapura, Bengaluru, Karnataka 560048, India